Travel OS Hub — Agent Help Centre

Your complete guide to using the Travel OS Hub Agent Portal.

Travel OS Hub is a B2B booking and back-office platform for travel businesses. The agent is the contracting party and merchant of record for customer bookings. Travel OS Hub provides software only and does not act as the retailer or ticketing principal. You are solely responsible for the customer-facing side of your business, including pricing, disclosures, and compliance.

Registering as an Agent

Follow the steps below to create your Travel OS Hub Agent account.

1

Personal Information

To create your account, click Register as Agent on the login page.

You will need to provide the following information:

Personal Details

Enter yourTitle, First NameandLast Name.

Mobile Number

AnOTP (one-time password)will be sent to your mobile number for verification.

Email Address

AnOTPwill be sent to your registered email address for verification.

Password

Your password must contain a minimum of 12 characters , including:

  • 1 uppercase letter
  • 1 lowercase letter
  • 1 digit
  • 1 special character

Confirm Password

Re-enter your password to confirm it.

Declaration

You must tick the declaration confirming:

"I confirm I am authorised to retail flight services and will comply with airline/supplier rules, UK consumer law, and required customer disclosures. Travel OS Hub provides software only and does not act as the retailer or ticketing principal."
2

Company Details

Provide the required information about your company and business.

Company Information

Enter your company details, including trading name, registered address and contact information.

ATOL / ABTA Membership

If you are a member of a recognised UK body such asATOL,ABTA, or similar, you may be eligible for access to package deals.

Company VAT Registration

Upload yourCompany VAT registration formif available.

UTR Number

Enter yourUTR (Unique Taxpayer Reference)number.

What Happens Next?

Once you submit your registration, your account will be created but remains subject to manual verification before activation.

You will be notified once your account is approved.

Important

Access to flights and packaging features is subject to verification and approval.

Signing In

Follow the steps below to securely sign in to your Travel OS Hub Agent Portal.

How to Sign In

OTP Verification

  • The OTP expires after a set time, which is shown on the screen.
  • If your OTP expires, use Resend OTP.
  • Resend OTP becomes available after a short cooldown period.

Forgot Password

Follow these steps if you cannot remember your Agent Portal password.

How to Reset Your Password

Still Unable to Access Your Account?

If you still cannot access your account, contact Support with the following information:

  • Your agency name
  • Your registered email address

info@traveloshub.com

General Contact

Get in touch with Travel OS Hub for anything not covered in the portal or this help guide.

Contact Travel OS Hub

For anything not covered in the portal or this Help Centre, contact the Travel OS Hub team by email.

info@traveloshub.com
Important

Add yourAgent numberin the email subject line so we can find your account quickly.

Quick Reference — Key Reminders

Topic
What to Remember
Your Role
You are the contracting party and merchant of record. Travel OS Hub provides software only.
Compliance
Keep all details, documents and memberships up to date. Notify us immediately of any changes.
Markups
You set your own pricing. You are responsible for displaying the final retail price to your customer.
Prepaid Balance
Do not deposit customer funds. This is not a consumer protection scheme.
Special Fares
Subject to airline availability and not guaranteed.
Fares & Taxes
Airline fares and taxes can change until ticketed.
Bank Transfers
Always verify bank details before each transfer.
Security
Use strong passwords, enable 2FA and never share your login credentials.

Need More Help?

If you cannot find the information you need in this Help Centre, contact the Travel OS Hub support team and include your Agent number where applicable.