Terms & Conditions

These Terms and Conditions apply to bookings made by consumers on the Travel OS Hub website.

  1.  Who we are
       Travel OS Hub Ltd (“we”, “us”, “our”) operates this website.

      Company details
       Legal name: Travel OS Hub Ltd
       Registered address:  66 Paul Street, London, England, EC2A 4NA
       Company number:  17360852
       Email:  Info@traveloshub.com

2.  What we sell
      We currently sell the following services as stand-alone bookings:

     Hotel accommodation
      Each booking is a separate contract for that service. We do not currently sell flights,
      car hire, or flight-inclusive packages.

3.  Your booking and contract
      When you place an order, you are making an offer to buy the selected service.
      A booking is confirmed when we display a confirmation on-screen and/or send you a
      confirmation email/voucher.
      You are responsible for checking all booking details carefully (names, dates, property
      details, and any special requirements).

4.  Prices, currency and payment
      Prices are shown in the currency displayed at checkout.
      Where a booking is sold as “pay now”, full payment is taken at the time you confirm
      your booking.
      Prices may include taxes and fees as shown in the price breakdown.
      Some properties may require additional payments at the property (for example, local
      taxes, deposits or optional extras). Where we are informed of mandatory charges
      payable locally, we will display them.

5.  Changes and cancellations
     Cancellation and amendment rules vary by booking and are shown before you pay
     and/or on your voucher.
     Some bookings are non-refundable.
     If you cancel a non-refundable booking, you will not receive a refund.

6.  Refunds
     Where a refund is due under the booking’s cancellation terms, we will process it
     back to the original payment method.
     Refund timelines can vary depending on the payment provider and your bank.

7.  If something goes wrong
     If you have an issue with your booking, contact us as soon as possible using the
     support details shown on our website. We will work with the relevant supplier to help
     resolve the issue.

8.  Our responsibility
     We are responsible for providing the booking service as described at the time of
     booking.
     We are not responsible for losses caused by events outside our reasonable control.
     Nothing in these Terms limits any consumer rights you have under UK law.

9.  Website use
     You must not misuse our website, attempt to access systems without authorisation,
     or interfere with the website’s operation.

10.  Complaints
     If you want to make a complaint, please contact us first so we can try to resolve it.

11.  Changes to these Terms
     We may update these Terms from time to time. The version that applies to your
     booking is the version shown at the time you made the booking.

12.  Governing law
     These Terms are governed by the laws of England and Wales, and the courts of
     England and Wales will have jurisdiction.